No integration required
Realtime and historical Agent Insights
Empower your leadership team with rich insights to properly manage your frontline operation.
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Effort timeline
Activity categorization
How can I create custom alerts?
With SwiftCX’s user-friendly interface, creating custom alerts is a breeze. Define the triggers, and you’re good to go!
How are alerts sent to the team?
SwiftCX delivers alerts seamlessly via Slack on Zendesk, ensuring your team stays in the loop without skipping a beat.
Can alerts be sent to specific agents?
Absolutely! You can specify which agents or teams should receive each alert, making sure everyone stays well-informed.
Do I need any coding skills?
Nope! SwiftCX is designed with simplicity in mind. You’ll be a master of alerts in no time, coding skills or not.
Look Inside
Are you ready to take your team's performance to the next level? Set up time with our team for us to show you around.